Question 1

When do I get charged?

Accepted Answer

Only when you deploy a survey to a platform. Uploading, previewing, and evaluating questionnaires is always free — you can iterate as many times as you want before committing.

Question 2

What counts as one survey?

Accepted Answer

You pay once per survey. After that, you can deploy that survey as many times as you want to as many platforms as you want (Decipher, Qualtrics, ConfirmIt, etc.) — no extra credits required.

Question 3

How do volume discounts work?

Accepted Answer

Credits are purchased in advance to get bulk discounting. The more credits you commit to, the lower the per-survey rate. That's when contract terms come into play — reach out for volume pricing.

Question 4

Can I share credits with my whole team?

Accepted Answer

Yes. Credits are tied to your organization, not individual users. There are no per-seat fees — add as many team members as you need.

Question 5

Do unused credits roll over?

Accepted Answer

When you purchase credits in advance (e.g. under a volume contract), any unused credits typically roll over according to your agreement. Pay-as-you-go has no credits to roll over — you're charged per survey at the time of deploy.

Question 6

Is there a contract or minimum commitment?

Accepted Answer

Pay-as-you-go has no contract or minimum. Contracts apply when you purchase credits in advance to get volume discounting — reach out to discuss.

Pay for outcomes,
not usage

Every survey. Every feature. One flat rate.

Common billing questions

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Pay for outcomes,not usage